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Shipping & Returns

Shipping Policy

Domestic orders will be shipped via USPS with tracking number.

International orders will be shipped via USPS or DHL with tracking number.

Please note USPS tracking may not be available when the package is out of the United States.

International buyers should consult your local customs authority about the regulations and restrictions before placing an order. Some countries have strict restrictions on medical device import. We are not responsible for any shipping loss caused by customs blocking.

Return & Exchange Policy

Return

CSY International LLC has a 30-day Hassle-Free Return Policy. For the convenience of our customers, we give up to 30-day return period for you to return the items from the checkout date.

Our goal is to ensure your complete satisfaction

If, for whatever reason, you are dissatisfied with your purchase, you can return it to us within 30 days of purchase date. Claims for missing items or items damaged in transit must be received within 2 business days of receipt of merchandise or delivery confirmation.

Refunds & Credits

Refunds on returned items will be issued in the same payment form as tendered at the time of purchase. Once we receive and inspect the product we will credit your account. Please allow 5-7 days for a credit to appear on your account. If payment was made by check, the refund check will not be issued before 10 business days after the date of purchase.

 

Exchanges

If the item was sent back for an exchange, please allow 3-5 business days for the replacement to be processed

Conditions

Please read all conditions below. If conditions are not met, CSY reserves the right to refuse the return or to charge a restocking fee not less than 15%.

All returned or exchanged items must be in new condition, in their original box, and must include all packing material, manuals (if has), and all accessories.

CSY is not responsible for any consequential or incidental damage resulting from the sale or use of any merchandise bought from us. We are responsible for the monetary value of the merchandise only.

Defective items may be repaired, exchanged or refunded at our discretion for the same model or manufacturer's equivalent model.

All refund and exchange shipping expenses are excluded unless the merchandise is defective on arrival.

Return / Exchange Instructions

STEP 1 REQUEST

Request an RMA (Return/Exchange Merchandise Authorization) via

Send an email to jnjortho@gmail.com

To ask for an RMA form

STEP 2 INFORMATION CONFIRM

You will receive your RMA Application Form and RMA No. by email.

You need to fill out the form and send it back to jnjortho@gmail.com

STEP 3 PACK YOUR ITEM

Place your item in the original manufacturer's packaging.

Please do not place stickers or shipping labels on the original manufacturer's package.

STEP 4 SHIP YOUR ITEM

We recommend you ship via insured ground service with a tracking number. Return / Exchange shipping charges are the responsibility of the customer.

We are not responsible for lost or damaged packages.

 

Return Address

 

6737 Palo Verde Pl,

Rancho Cucamonga,

CA 91739, United States

We will take care of the rest for you!

Once we have received and inspected your return, your refund or exchange will be issued.

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