Shipping & Returns

Shipping Policy

Shipping Information

J&J Orthodontics is committed to processing and shipping your order as quickly and efficiently as possible.  

1. Order Processing

• Orders are processed during our regular business hours, Monday through Friday, excluding weekends and public holidays.

• Most in-stock orders are processed and shipped within 1–2 business days after payment has been received and verified.

• Some larger orders that exceed our current inventory may experience some delay with buyer's approval.

• Processing times may be extended during peak seasons, promotional events, or due to unforeseen circumstances or with notified event.

2. Shipping Methods

We offer a variety of domestic and international shipping options through reputable carriers. Shipping methods and estimated delivery times will be displayed during checkout when available.

Estimated delivery dates are provided for reference only and are not guaranteed.

3. Shipping Charges

Shipping charges are calculated based on the destination, package weight, dimensions, and selected shipping service. Shipping fees will be displayed before your order is finalized.

4. Order Tracking

Once your order has been shipped, a shipping confirmation email containing tracking information will be sent to the email address provided during checkout.

5. Delivery

Delivery times are estimates provided by the shipping carrier and may vary due to weather conditions, carrier delays, customs inspections, or other circumstances beyond our control.

We are not responsible for delays caused by shipping carriers or government agencies after the shipment has been dispatched.

6. Shipping Address

Buyers are responsible for providing a complete and accurate shipping address.

If an incorrect or incomplete shipping address is provided, resulting in additional shipping charges, delivery delays, returned shipments, or lost packages, the buyer shall be responsible for any associated costs.

Requests to change the shipping address after an order has been shipped cannot be guaranteed.

​

International Orders

We are pleased to offer international shipping to customers worldwide. By placing an international order, you acknowledge and agree to the following terms and conditions.

1. Contact Information for Customs Clearance

The buyer is responsible for ensuring that the provided telephone number and email address remain valid, active, and accessible throughout the shipping process. Customs authorities or the designated shipping carrier may contact the buyer to request additional information or documentation necessary for customs clearance.

Failure to respond promptly to such requests may result in delays, storage charges, return of the shipment, or abandonment of the package. We shall not be responsible for any losses or additional costs arising from the buyer's failure to provide or maintain valid contact information or to respond to customs inquiries.

2. Customs Clearance

The buyer is solely responsible for complying with all import regulations and customs requirements in the destination country. This includes, but is not limited to:

• Providing any documentation required by customs authorities.

• Obtaining any necessary import permits or licenses.

• Completing customs clearance procedures.

• Cooperating with customs authorities and the shipping carrier as required.

4. Import Duties, Tariffs, Taxes, and Fees

International shipments may be subject to import duties, tariffs, customs fees, value-added tax (VAT), goods and services tax (GST), brokerage fees, or other government-imposed charges.

Unless otherwise expressly agreed in writing, all such charges are the sole responsibility of the buyer. These fees are not included in the purchase price or shipping charges collected by us.

5. Delays Due to Customs

Delivery estimates do not include delays caused by customs inspections, government agencies, import restrictions, weather conditions, carrier disruptions, or other events beyond the seller's reasonable control. We are not liable for delivery delays resulting from customs processing.

6. Refused or Unclaimed Shipments

If a shipment is refused, abandoned, or returned due to the buyer's failure to:

• Pay applicable duties, tariffs, taxes, or customs fees;

• Complete customs clearance requirements;

• Respond to customs or carrier communications; or

• Accept delivery,

the buyer shall remain responsible for all shipping charges, return shipping costs, customs fees, storage charges, and any other expenses incurred. Any refund, if approved, will be issued only after these costs have been deducted from the original purchase price.